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Frequently Asked Questions (FAQ)

GRADUATING NOW

GUEST TICKETS

I have paid my registration fee to Deakin. Where are my two complimentary tickets? 

Each graduate is allowed two guest tickets for free; however, you must claim them by booking them on the Reed Graduation Services website. You won't receive your complimentary guest tickets automatically without booking online.

How do I order guest tickets?

  • Select 'Guest Tickets' on our homepage. 
  • Enter your student number (without letters) and date of birth in the format DD/MM/YYYY
  • Select the desired number of tickets (maximum allocations are set depending on ceremony and will be enforced accordingly by the portal)
  • Click ‘add to cart’ and follow prompts to checkout. 

Additional Guest Tickets

Please refer to https://www.usc.edu.au/graduation/get-ready-to-graduate for information on Guest Tickets

I’m graduating. Do I need a guest ticket?

No, guest tickets are only required for those attending the ceremony as a guest.

Do children need their own guest ticket? 

Children under three years old can enter without a guest ticket on the condition they sit with an adult who holds a guest ticket. Older children will require guest tickets.

 

PHOTOGRAPHY

What is a Portrait Session and what does it cover?

A Portrait Session is the time you spend with our professional photographer. Your photographer will take a range of different shots and poses of the graduate by themselves as well as extra shots with family and friends.

Why should I pre-book my Portrait Session?

Pre-booking online saves time on graduation day. Simply print or screenshot your booking confirmation and present at our photography studios to have your photos taken.

Do I get a specific appointment time when I book my Portrait Session?

No, due to time constraints, we can’t book in a specific time for your sitting. We suggest pre-booking online to save time, but if you choose to book on the day make sure you arrive as early as possible to register at our customer service desk and have your Portrait Session photographs taken.  

Can I get my Portrait Session photos taken before/after the ceremony?

Our studios are available before and after the ceremony. You can proceed to the photography area as soon as you have your gown, and immediately after the ceremony. Our studios close (temporarily) strictly 30 minutes before the ceremony commences and re-open immediately post-ceremony.

How much will it cost to purchase my Portrait Session images?

To view our Portrait Session photography price list please click here. All prices are quoted in AUD Australian Dollars.

 

ALREADY GRADUATED

PHOTOGRAPHY

How do I view my Portrait Session photographs online?

  • Visit our Deakin University portal
  • Select ‘Already Graduated’
  • Click on the ‘View/Order Portrait Images’ button.
  • Enter your 'G' reference code from your Portrait Session booking then click ‘GO’.

If you receive the message “Sorry, please try another code”, your photographs may still be uploading. Please allow 5 business days from graduation day for the images to be available to view. If you continue to have trouble after this period, please contact our staff at hello@reedgraduations.com.au  

How do I order my Portrait Session photographs online?

  • Visit our Deakin University portal
  • Select ‘Already Graduated’
  • Click on the ‘View/Order Portrait Images’ button.
  • Enter your 'G' reference code from your Portrait Session booking then click ‘GO’.
  • Hover over your desired image and click ‘View Details’.
  • Select from the product options available on the right hand side of the screen.
  • Add your item to cart.
  • Repeat as desired.

How do I download the Digital Pack?

  • Visit our Deakin University portal
  • Click ‘Login’ in the top right corner
  • Enter your account details then click ‘Login’
  • Click 'My Account' in the top right corner and then from the dropdown menu. 
  • On the order summary page, click the download button beside your order with the Digital Pack.  
  • From this link you will be able to save the images to your computer. The images can be downloaded multiple times, if necessary.

If you have any questions or problems, please contact our staff at hello@reedgraduations.com.au

Price List

To view our Portrait Session photography price list please click here. All prices are quoted in AUD Australian Dollars.

 

DEGREE FRAMES AND PLAQUES

Who do I contact if I have an enquiry?

For all queries regarding degree frames and plaques, please contact R & J Framing directly here.